Our Operations Associates gather lost items and bring them to the city's HQ. If your forgotten item was found, you will receive a notice from our Customer Care team. Once you have identified the lost item, you have 30 days to retrieve it.
Please note that we may hold items related to catering for a shorter period of time, due to the challenges of storing or transporting these items. For more about our catering policy, please take a look at this article.