How do I get into my Breather?
To get into your Breather, you'll need your access codes. You'll always have a code for the space itself, and you may also have a code for the building, depending on which location you've chosen.
When you book a Breather, you have the option to choose whether you'd like to receive your access codes by email, by SMS, both, or neither. Depending on which option you've selected, you'll receive your access codes by email or by text 15 minutes before your reservation begins.
You can also view your access codes in your account using the Breather app (available for both iOS and Android) or by signing into your account on Breather.com.
Opening up the app will bring you to the Upcoming Reservations page. (You can return to this page by clicking the calendar icon in the bottom left-hand corner.) Here, you'll be able to see a list of your upcoming reservations. When your codes become available, they'll appear on this page.
You also can click on the title of your booking to see more information about your reservation, such as instructions for how to get in to your space, the in-room guide for the space, the in-room services available at that location, and more!
If a building code is listed, you'll need that to enter the building. (Depending on the building, there may be additional information about the intercom or lock. You'll be able to see that information in the app by clicking on the title of your booking, and on your reservation details page online.)
Once you've entered the building and you're in front of the door to the room, you'll need to enter the room code onto the keypad to get into your Breather space. Please wait for the green light before turning the handle!
When do the codes become available?
For bookings shorter than a day, both the building code (if there is one) and the room code will be available in your account 15 minutes before the beginning of your reservation.
For daily bookings, both the building code (if there is one) and the room code will be available in your account 24 hours before the beginning of your reservation.
Additionally, depending on which options you've selected during checkout, these two access codes may be sent to your email or phone once they're both available.
Having trouble with your codes?
First, verify the address, suite and room number. We often have Breather spaces at the similar addresses, or even in the same building, so please make sure you're at the right one!
Next, try entering the provided code a second time on the keypad lock. If that doesn’t work, give us a call, reach out over live chat, or email us at email@example.com. We'll get you in!
Do you have guests that need access?